CLIENTS ARE SAVING OVER $1.3 MILLION PER YEAR PER 100 CONTACT CENTER AGENTS, AND DOUBLING PRODUCTIVITY

Until now, it’s been too complicated and costly for contact centers to accurately value the cost of performance across staff and contact channels in a way that is understood and trusted from c-level to supervisor, manageable, and continuous.

CLIENTS ARE SAVING OVER $1.3 MILLION PER YEAR FOR EVERY 100 CONTACT CENTER SEATS, AND DOUBLING PRODUCTIVITY

Until now, it’s been too complicated and costly for contact centers to accurately value the cost of performance across staff and contact channels in a way that is understood and trusted from c-level to supervisor, manageable, and continuous.

MANAGING THE COST OF PERFORMANCE DRIVES A POWERHOUSE CONTACT CENTER

Drive sustainable workforce productivity and reduce turnover
Empower service leaders to better manage
Know the true cost of decisions and their ROI, before having to commit.
Understand and manage the cost of decisions across teams and contact channels
Maximize technology stack and process investments
Improve customer experience and agent engagement

To learn about Got/IT first hand, sign up to watch the June 24 BrightTALK interview with Contact Center Networking Group President David Hadobas, and Got/IT President Robert Bradshaw