MANAGE THE ECONOMICS OF CUSTOMER EXPERIENCE AND SATISFACTION IN REAL TIME

Accurately value the cost of CX and CSAT across staff and contact channels in a way that is understood and trusted from c-level to supervisor, actionable, and manageable.

CLIENTS ARE SAVING OVER $1.3 MILLION PER YEAR FOR EVERY 100 CONTACT CENTER SEATS, AND DOUBLING PRODUCTIVITY

Until now, it’s been too complicated and costly for contact centers to accurately value the cost of performance across staff and contact channels in a way that is understood and trusted from c-level to supervisor, manageable, and continuous.

MANAGING THE ECONOMICS OF PERFORMANCE DRIVES A POWERHOUSE CONTACT CENTER

Empower service leaders to better manage CX
Drive sustainable workforce productivity and reduce turnover
Know the true cost of decisions and their ROI, before having to commit.
Understand and manage the cost of CSAT across teams and contact channels
Maximize technology stack and process investments
Measurably improve and sustain agent engagement