In the US, Customer Service (Contact) Centers overspend an estimated $24 billion per year, about $7,500 per Contact Center Agent.

The problem is KPI's used in Customer Service operations — they cannot explain how they're achieved nor give clear line of sight to their cost.


If you could have Contact Center metrics translated into cost, and a financial efficiency index— by line of business, product, and customer — by channel, queue, campaign, manager, rep, and vendor partner — continuously, would you want to see them?


"Got/IT translates the Customer Service conversation into a language everyone understands.. spending"