RETAIN CUSTOMERS AND A PART OF THE $75 BILLION U.S. CONTACT CENTERS LOSE EVERY YEAR FROM POOR CUSTOMER SERVICE.

Precisly valuing the cost of customer satisfaction (CSAT) across all channels and teams in real time improves agent productivity, engagement, and customer experience (CX).

RETAIN CUSTOMERS AND A PART OF THE $75 BILLION U.S. CALL CENTERS LOSE EVERY YEAR FROM POOR CUSTOMER SERVICE.

Precisly valuing the cost of customer satisfaction (CSAT) across all channels and teams in real time improves agent productivity, engagement, and customer experience (CX).

MANAGING THE ECONOMICS OF PERFORMANCE DRIVES A POWERHOUSE CONTACT CENTER

Empower service leaders to better manage CX
Drive sustainable workforce productivity and reduce turnover
Know the true cost of decisions and their ROI, before having to commit.
Understand and manage the cost of CSAT across teams and contact channels
Maximize technology stack and process investments
Measurably improve and sustain agent engagement