In the US, Customer Service (Contact) Centers overspend an estimated $24 billion per year, about $7,500 per Contact Center Agent.

The problem is KPI's used in Customer Service operations — they cannot explain how they're achieved nor give clear line of sight to their cost.

If you could continuously see Contact Center metrics translated into cost, and have a performance efficiency index— by line of business, product, and customer served — by channel, queue, campaign, manager, rep, and vendor partner — what could you achieve?

"Got/IT translates the Customer Service conversation into a language everyone understands.. spending"